Refund Policy
Last Updated: June 2026
At Start Mosaic Art, we strive to provide high-quality digital products and a great customer experience. Please read our refund policy carefully before making a purchase.
Digital Products
All products sold through Start Mosaic Art are digital downloads and are delivered electronically. Due to the nature of digital products, all sales are generally considered final.
Refund Eligibility
A refund may be considered in the following situations:
- You were charged more than once for the same order.
- You did not receive access to your purchased digital product.
- The file is corrupted or cannot be accessed, and our support team is unable to resolve the issue.
- A technical problem on our end prevents delivery of the product.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after purchase.
- Purchasing by mistake.
- Not having the required software or device to open the files.
- Failure to read the product description before purchasing.
- Dissatisfaction based on personal preference after downloading the product.
Need Help?
If you experience any issues accessing your purchase, please contact us before requesting a refund. Our team will do our best to resolve the problem quickly.
Contact Us
For questions regarding this Refund Policy or your order, please contact:
Start Mosaic Art
📧 StartMosaicArt@gmail.com
We typically respond within 24–48 business hours.